7 things social media can't do - iMediaConnection.com 
From the article posted on iMediaConection.com:
“The reality is that social media can’t fix existing business issues, nor is it a sure-fire solution for achieving business or marketing objectives. Social media can be an enabler and an accelerator of existing core capabilities, values, attributes, and plans. It can even be a catalyst for change. But it can’t magically create what doesn’t exist.”